Shipping & Return Policy
Freight will automatically be calculated at checkout or when viewing your cart.
Freight is based on your postcode and physical size of the items in your order.
We don't make any profit from freight (many times we contribute into the freight) or we simply pass on couriers charges to us.
Please check all your items carefully upon delivery. Please give us notice in 24 hours if there are any problems for the delivered goods. Oggetti Home will not be responsible for any damages to the goods if you fail to do so.
When will your delivery arrive?
Our deliveries are 2-7 days after purchase to metropolitan areas, Monday to Friday between 8am to 5pm. Evening and weekend deliveries are not available.
Oggetti Home offers “Free Delivery” on Full Priced purchases over $3500 across Australia (certain post codes are excluded).
Curb Side Delivery Only
Our couriers only offer “Curb Side Delivery“, which means that our couriers will generally bring your purchased items to the ground floor entrance of your home or apartment building. No set up or removal of packaging is offered.
Incorrect Delivery Address or Failure to Accept Goods
We are not responsible if you provide us with incorrect delivery address or fail to be there to accept the delivery as arranged, therefore re-delivery charges will apply as courier will impose these re-delivery charges on us.
Pickups and Personal Shipping Arrangements
Customers are welcomed to pick up orders from our warehouse or arrange their own delivery at their own cost. Please contact us to arrange this, as at this time there is no option on our website to select pickup or otherwise.
Customers must give us 24 hours notice of Pick Up so warehouse can prepare it ahead for smooth pick up and check goods prior of pick up.
PICK UP TIMES ARE
Monday - Friday: 11am - 4pm
It is the customer's responsibility to check the goods at the time of pick up from the warehouse or within 24 hours of delivery. Oggetti home will not take any responsibility for damages after pick-up or 24 hours of delivery.
Change of Mind Return
If for some reason when you receive your goods you do not like them, we will accept them back for a "Store Credit" within 7-days. Returns will be accepted within 7-days of delivery. Return delivery is made at the customer's expense.
- Customers must notify us within 24 hours.
- We would like to be notified of your intention immediately via email.
- Returns can't be done for special orders which are not on website.
- The change of mind returned goods must not be soiled, worn or used or damaged after the delivery.
- Returned goods must be in their original condition and packaged in their original packaging. Under warranty returned goods MUST HAVE original packaging as customer received it. We will not accept the return if goods are not in their original packaging.
- Buyer will be responsible for arranging the return and the cost of returning the goods to Oggetti Home will be the buyer’s responsibility.
- We do not accept exchanges based on colour preferences. Colours may vary slightly from photos taken because of photography or screen colour differences.
- Oggetti Home reserves the right to change these conditions without notice.
- Products are measured from our showroom but measurements can vary 1-2cm higher or lower. If you need exact measurements to fit under the table or to make sure a product is not too low or too high before you purchase it please give us call. We are happy to measure it for you to make sure your product is perfect for your need.
- Colour of timber, leather, and fabric etc. can vary from shipment to shipment. If customer would like to know the exact colour, please let us know prior to ordering and we are more than happy to assist.
- We do not accept Change of Mind Return if it is customized order.
Oggetti Home offers one year (12 Months) warranty on its products. This warranty covers faulty materials and faulty workmanship. It does not cover wear and tear, misuse or abuse of the product.
We will replace goods that were damaged during delivery but it is the customer’s responsibility to inspect the goods thoroughly and report such damage within 24 hours of delivery by email with photos evidence. If an item you purchased is found to be faulty, we will provide a replacement or service and necessary support.
We reserve the option of repairing or replacing any part(s) found to be defective in workmanship for up to a year. Customer should give us reasonable time to inspect and rectify any faults and we will attempt to inspect and rectify faults in quickest possible time.
When you return faulty or damaged goods the goods will be inspected for damage before we can process your refund. Please allow us reasonable time to receive the return, inspect it and process your refund.
It’s the customer’s responsibility to properly handle and assemble the goods. If the damage is due to customer’s poor handling and assembly (eg. screwing screws to hard), Oggetti Home is not taking responsibility for it.
Special order is not refundable as well as deposits for order is not refundable.